First, log into HelloSign using your Lawcus account details. From there, you can resend the e-signature request to the recipient(s) who didn't receive it initially.

Also, tell the recipients to check their spam or junk email folders. Sometimes, e-sign requests end up there by mistake.

If the problem continues, it might be helpful to double-check the email addresses and ask the recipients if they accidentally blocked emails from your domain.

If things still aren't working, you can reach out to us at Lawcus customer service for more help. They can provide extra steps to fix the issue.