The Contacts page consists of many features alongside the list of contacts both Person and Company. Let's understand the elements associated with the Contact Interface.
Contact List Page Features
List of Contacts: This shows the lists of contacts based on any filter. It can be either
Person
orCompany
or can beboth
as well.Switch between the Views: You can quickly switch between the
Person List
orCompany List
or to view both you can selectAll
.Column Selection: This allows you to view or hide columns based on your requirements. Once you hide some columns, it will show you the number that how many columns are hidden. To update the column list, click on it and
toggle
the column names to update the view as per your needs.Filter: Filter the data to your requirements. The filters will be based on the available columns. If you wish to add multiple filters click on
+ Add Filter
option. Once you select theColumn
,Operator
, andValue
; the desired filters list will automatically be refreshed and appear. If you want to remove an individual filter, in case multiple filters have been applied, click on theX button
next to the filter. Otherwise, to remove all filters in one go, click on theRemove All
option.Density: Update the density of your list by clicking on this. You will have the option to choose between;
Compact
,Standard
&Comfortable
.Group By: Update the view of your list by grouping,
Select the Field
to group. You can add multiple fields as well by clicking on+ Add More
option. To update the view as collapsed or expanded, click onCollapse All
orExpand All
options respectively. If you want to remove an individual Grouping, in case multiple Groupings have been applied, click on theX button
next to the Grouping. Otherwise, to remove all Groupings in one go, click on theRemove All
option.Sort: Select the
Field Name
, select eitherAscending
orDescending
to sort by the available columns. You can add more sorting by clicking on+ Add More
option. If you want to remove an individual sorting, in case multiple sortings have been applied, click on theX button
next to the sorting. Otherwise, to remove all sortings in one go, click on theRemove All
option.Aggregate: This option can be used for all numerical data present on the current page. Such fields will appear for the aggregation. Once you select the
Field Name
, select the aggregationType
such asSum
,Average
,Minimum
orMaximum
. To add more than one aggregation, click on+ Add More
option. If you want to remove an individual aggregation, in case multiple aggregations have been applied, click on theX button
next to the aggregation. Otherwise, to remove all aggregations in one go, click on theRemove All
option.Export: Click this
Export button
and then select theExport to CSV
option to export all data on the page as a CSV and you will receive thelink to download
the CSV in youremail
. However, if you wish to wish to download specifically either thePerson
orCompany
data, click on therespective Tab
first before clicking on theExport button
. You can alsomanually select your required data
by checking theCheckbox
before theContact Name
and then, click onExport
. Alternatively, useFilter
options to further narrow down your result to more suitable and appropriate data before clicking on theExport
button.Show only Clients: Click on this to show actual clients with matters.
Check Duplicates: Click on it to check duplicate contacts to merge or update them properly.
New Person: Click on this to
Add a New Person
as a contact.New Company: Click on this to
Add a New Company
as a contact.
Contact Details Page Features
Contact Name Section: You will see the name of the contact either person or company. Along with that, you will also notice the
Edit Icon
to edit the details of the contact and theDelete (Trash Icon)
to delete the contact when required.Contact Info: This is the landing page when you open a contact from the contact list. It provides you with the following details.
List of matters for the contact.
All activities related to the contact.
Option to create activities like Notes, Meetings, Facts, and Issues.
Add a new matter from the contact details page.
Look for all financial, contact, and other related details of the client.
Calendar: This summarizes all events related to the particular contact.
Interactions: It displays all your interactions with the client including
Emails
,Text Messages
,Secure Messages
, andPhone Logs
. You can click on the+ Compose
button toSend New Emails
,Send Secure Messages
,Log Phone Calls
, etc. You can also quicklyFilter
betweenEmails
,Text Messages
,Secure Messages
&Phone Logs
just by switching between tabs. Further, you can navigate through theStarred Interactions
,Archived Interactions
,Unassigned Interactions
, andTeam Inboxes
through the left side menu. With theTeam Inboxes
option, you can look for the Inbox of a particular team user by selecting theCheckbox
next to theTeam Member Name
. If the team member list is big, you can also use theSearch Box
to quickly search and select the relevant user. Note that all your communications irrespective of the type, you can sort byLatest
orOldest
and filter the interaction byDate
orDate Range
. The Interaction tab also gives you the ability to quickly search and look for relevant interactions by using theSearch Bar
on the top right of the interface.Invoices: This tab provides a detailed list of invoices for the client including the status, amount, ability to view & edit, etc. Note that this tab is a list of all the invoices irrespective of matters.
Transactions: This tab provides you with a list of all transactions for the client. While it doesn't list all transactions on a single page, it posts all transactions related to a particular account on a page. You need to filter the transactions by the desired account. Click on the
Deposit
button to deposit an amount for the client and click on theWithdraw
button to withdraw an amount.Employees: Click on this to add as many client contacts if required. This is a good option when the main contact is a company.
Close: Click on this to close the client details window.
FAQ Sections
FAQ1: Is there a way to organize contacts by created date?
Answer: You can sort the contacts by the Created Date. But before sorting, make sure the Created Date column is active.
FAQ2: Can I send a mass email to all contacts?
Answer: No mass email feature is available.