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How to View Leads, Lead Details, and the Features Associated with Lead Interface?

View and manage leads and their details and also utilize the features associated with them.

Harsimran Singh avatar
Written by Harsimran Singh
Updated over a week ago

In Lawcus, you can efficiently manage your new leads and prospective customers. You can track your leads through different stages until they sign an agreement and become valuable customers. This article will guide you through viewing your leads in both Pipeline and List views, providing you with a comprehensive understanding of your leads' status and interactions.

Leads Page Features

Click on the Leads from the left side. You will be navigated to the following page with the features outlined below.

  1. Switch Between View: You can switch between Pipeline and List views and between statuses as well like Intake, Not Hired Leads, Converted Leads & All Leads. Note that Intake has both List and Pipeline views. For the remaining, it is only the list view options available. The Pipeline Intake view has all default Stage options and it allows you to update your Stages as per your unique requirements. The Pipeline screen displays your leads in a visually organized manner, showing the different stages each lead is currently in. At the top of each stage column, you can see the total number of leads in that stage and the combined estimated value of these leads to your business.

  2. Columns Section: This allows you to view or hide columns based on your requirements. Once you hide some columns, it will show you the number that how many columns are hidden. To update the column list, click on it and toggle the column names to update the view as per your needs.

  3. Filter: Filter the data to your requirements. The filters will be based on the available columns. If you wish to add multiple filters click on + Add Filter option. Once you select the Column, Operator, and Value; the desired filters list will automatically be refreshed and appear. If you want to remove an individual filter, in case multiple filters have been applied, click on the X button next to the filter. Otherwise, to remove all filters in one go, click on the Remove All option.

  4. Density: Update the density of your list by clicking on this. You will have the option to choose between; Compact, Standard & Comfortable.

  5. Grouped By: Update the view of your list by grouping, Select the Field to group. You can add multiple fields as well by clicking on + Add More option. To update the view as collapsed or expanded, click on Collapse All or Expand All options respectively. If you want to remove an individual Grouping, in case multiple Groupings have been applied, click on the X button next to the Grouping. Otherwise, to remove all Groupings in one go, click on the Remove All option.

  6. Sort: Select the Field Name, select either Ascending or Descending to sort by the available columns. You can add more sorting by clicking on + Add More option. If you want to remove an individual sorting, in case multiple sortings have been applied, click on the X button next to the sorting. Otherwise, to remove all sortings in one go, click on the Remove All option.

  7. Aggregation: This option can be used for all numerical data present on the current page. Such fields will appear for the aggregation. Once you select the Field Name, select the aggregation Type such as Sum, Average, Minimum or Maximum. To add more than one aggregation, click on + Add More option. If you want to remove an individual aggregation, in case multiple aggregations have been applied, click on the X button next to the aggregation. Otherwise, to remove all aggregations in one go, click on the Remove All option.

  8. Export: Click this Export button and then select the Export to CSV option to export all data on the page as a CSV and you will receive the link to download the CSV in your email. However, if you wish to wish to download specifically any Lead data, click on the respective Tab first before clicking on the Export button. You can also manually select your required data by checking the Checkbox before the Lead Name and then, click on Export. Alternatively, use Filter options to further narrow down your result to more suitable and appropriate data before clicking on the Export button.

  9. More Actions: This gives you the ability to view, add, edit and manage the following things;

    1. Practice Areas

    2. Relation Types

    3. Lead Sources

    4. Not Hired Reasons

  10. New Lead: Click on this to create a new lead on Lawcus.

Lead Details Page and Features

In the Leads Page, click on the Lead Name or the Card in the List View or Pipeline View respectively to view Leads in detail.

  1. Previous or Next Lead: Click on the Down Arrow to move to the next lead and click on the Up Arrow to move to the previous Lead.

  2. Name of the Lead: At the top of the Lead Details screen, you'll find the lead's name along with the Edit Icon to Edit lead information in the future when required.

  3. Convert to Matter: Click on this to convert the lead to a matter. Once clicked add all necessary details of the matter, click on Continue, and select the Client Details, and click on Convert to complete the details.

  4. Did not hire: Click on this to mark the lead as not hired.

  5. Lead Tabs: The Matter Details screen consists of various tabs to access specific details of the matter:

    1. Info: View general details of the matter.

    2. Tasks: Access a list of tasks associated with the matter.

    3. Files: View files exchanged with the client.

    4. Calendar: Access information about meetings with the client.

    5. Interactions: View all communications associated with the matter.

    6. Time: View details of time spent on the matter.

    7. Expenses: View details of expenses related to the matter.

    8. Flat Fees: Access details of any charged flat fees.

    9. Invoices: View a list of invoices related to the matter.

    10. Transactions: Access other transactions related to the matter, such as Deposit entries.

  6. Requests Sent: This section provides a record of requests that have been sent to the lead. These requests could include documents, information, or actions, such as Intake Forms that you've asked the lead to provide or complete. It allows you to track the status of these requests and ensure that you have all the necessary information from the lead to proceed effectively. This feature aids in maintaining a clear communication history and streamlining the lead-to-client conversion process.

  7. Info: This section showcases essential lead details, such as open date, matter description, practice area, location, estimated matter value, and the names of originating and responsible attorneys.

  8. Interaction History: Gain insights into your past interactions and activities with the lead, fostering better engagement.

  9. Adding Various Entries: Utilize this area to add seamlessly:

    1. Notes about the lead,

    2. Meeting notes,

    3. Records of important facts,

    4. Details about lead or matter-related issues,

    5. Phone log entries,

    6. Send Emails,

    7. Secure Messages.

  10. View Sharing Details: Within this section, you can access a list of internal members with whom the lead's information has been shared. This functionality empowers you to handle confidentiality requirements as necessary, enhancing your control over sensitive information.

  11. Returning to Previous Screens: You can close the Lead Details screen and return to your previous screen if needed.

  12. Quick Actions Panel: Streamline lead management with the Quick Actions panel, which facilitates swift execution of actions like:

    1. Edit lead: Modify the lead's information and details.

    2. Visibility Settings: Tailor the visibility of matter-related information to meet your needs.

    3. Deleting lead: Permanently remove the lead from the system.

    4. Convert the lead to matter: Transition the lead into an active matter or case.

    5. Marking leads as Did not hire: Indicate that the lead didn't proceed to hire.

    6. Add Time: Record time-related data for the lead or matter.

    7. Add expense: Document expenses associated with the lead or matter.

    8. Add Flat Fee: Note flat fee amounts related to the lead or matter.

    9. Apply Workflow: Implement predefined workflows for streamlined processes.

    10. Send Intake Form: Send the intake form to gather the necessary information.

    11. Send eSign Request: Request electronic signature for documents.

    12. Share Lead with Client: Collaborate by sharing lead information with clients.

  13. Financial Info: This section provides you with the following information:

    1. Trust Balance: The current balance held in trust for the client or matter.

    2. Credit Balance: The available credit amount associated with the client or matter.

    3. Un-invoiced Balance: The balance for services or work that has not been invoiced yet.

    4. Outstanding Balance: The total amount that is still owed by the client or matter.

    5. Raise Trust Request: Initiate a request for adding funds to the trust account.

    6. Credit Request: Initiate a request for additional credit allocation.

    7. Create Invoice for Un-invoiced entries: Generate an invoice for the services or work that has not been invoiced yet.

  14. Client Info: Furnishes essential client details, encompassing Lead Source, Referred By, contact Email, Phone Number, Address, Website, etc.

  15. Lead Contact Information: The lead's contact details, including related contacts, are conveniently displayed for easy access.


FAQ Sections

FAQ1: Do new leads or their related contacts show up on the Contacts list?

Answer: Currently, leads themselves do not appear in the Contacts list, but their related contacts do.

FAQ2: Is it possible to see all hired and not hired leads in one view?

Answer: Yes, you can view all leads by clicking on the All Leads tab. Please note that this view also includes prospects.

FAQ3: How to view lost leads in Lawcus?

Answer: Click Not Hired Leads on the leads page to view lost leads or Not-Hired Leads.

FAQ4: How to re-open a lost lead?

Answer: Click on the lead to view the lead details page and select Re-open Lead under Quick Actions.

FAQ5: How to view the lead creation date?

Answer: On the list view page, the Lead Create at column is active. Check the details in the column. Alternatively, check the Info section on the lead details page to get the lead creation date.

FAQ6: Can I use lead fields in an auto-generated document?

Answer: All lead and matter/contact fields are available for use in the document template.

FAQ7: Can I pull the email of the lead from the Contact list?

Answer: Currently, we do not have this feature to pull the email of lead from the contact list.

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