Two-way SMS in Lawcus allows your firm to send and receive text messages directly within the platform. This feature centralizes all SMS communication, enabling your team to view, manage, and respond to client messages without switching tools.
A single firm phone number is assigned and shared across users, ensuring consistent communication and visibility across the team.
Pricing
Two-way SMS is offered as a paid add-on and includes both a recurring user fee and a one-time number registration cost:
User Subscription:
Each user with SMS access is billed
$10 per user/month.
Number Registration (One-Time Fee):
A one-time fee is required to provision your firm’s SMS number:
$50 for a local number
$150 for a toll-free number
This registration fee is charged only once during the initial setup. Subsequent users can be added without any additional cost for number registration.
Enabling Two-Way SMS
Two-way SMS is a paid add-on and is not enabled by default. It must be requested through support.
To enable it:
Email: support@lawcus.com
Or use the in-app support chat to connect with a representative
When submitting your request, include: Number and email of users who need access
Setting Up Your SMS Number
Once the feature is enabled, you can select and configure your SMS number.
Steps:
Go to
Settings → Apps & Integrations → Text MessageClick
Add Phone Number
Choose your preferred number type:
Local Number (recommended for faster setup)
Toll-Free Number
Select a number and click
Purchase
Assign a name (e.g., firm name or user name)
Share the selected number with the Lawcus team for registration
Note:
Toll-free numbers require additional registration and carrier approval, which may extend the setup timeline compared to local numbers.
Local number registration typically takes
3–5 business daysToll-free number registration typically takes
3–4 weeks, depending on approvalSMS functionality is activated only after the registration process is completed
The assigned number will be used for all incoming and outgoing SMS communication across your team.
How Two-Way SMS Works
Once the feature is activated, all SMS communication can be managed directly within Lawcus, allowing your team to stay aligned and responsive.
Send SMS messages to clients without leaving the platform
Receive and view client replies in real time
Access all conversations in a centralized thread for better visibility
Allow any authorized team member to view and respond to messages as needed
Adding Additional Users
You can easily extend SMS access to more users as your team grows. To grant access, simply contact Lawcus support with the required user details.
Additional users are billed at
$10 per user/monthNo additional number registration fee is required for new users
Summary
Two-way SMS in Lawcus enables efficient, centralized client communication through a shared firm number. With full visibility across your team, it helps streamline conversations, improve response times, and maintain consistent communication—all within the platform.