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Understanding Contact Views in Lawcus: All Contacts, Clients, and Potential Clients

A simple guide to understanding how contacts, clients, and leads are organized in Lawcus.

Written by Devanshi Kackar

The Contacts page in Lawcus helps you organize and manage different types of contacts efficiently. Contacts are grouped into separate views such as All Contacts, Clients, and Potential Clients, making it easier to track relationships, manage communication, and maintain accurate records. This guide explains the purpose of each contact view and how they can be used within Lawcus

What is a Contact?

A Contact is any individual or organization stored in your Lawcus account. Contacts serve as the foundation for matters, communications, billing, and relationship management. This can include:

  • Clients

  • Potential clients (Leads)

  • Opposing counsel

  • Vendors or third parties

  • Businesses or organizations


Types of Views in Lawcus

In Lawcus, contacts and leads are organized into different views to help you manage your data efficiently. These views allow you to separate general contacts, potential clients, and active clients for better workflow management.

There are three main views in Lawcus:

  • All Contacts

  • Potential Clients (Leads)

  • Clients

Each view serves a specific purpose, explained below.

1. All Contacts

All Contacts is a complete list of every contact stored in your system.

This includes:

  • Clients

  • Potential clients (leads)

  • Individual contacts (persons)

  • Company contacts

This view is useful when you want to search or manage all contacts in one place, regardless of their status.


2. Potential Client

Potential Clients in Lawcus represent leads — individuals or organizations who may become clients in the future.

You can create a potential client by:

  • Navigating to the Leads section

  • Clicking on “New Lead”

Key points:

  • These are not yet active clients

  • They are not associated with a matter

  • They represent opportunities that may convert into clients

In simple terms, Potential clients are prospects who may turn into clients later.


3. Client

A Client in Lawcus, refers to a contact that you are actively working with.

Clients are typically:

  • Associated with a Matter

  • Engaged for legal services

  • Used for billing and case management


Contact Types: Person vs Company

In Lawcus, contacts can be created in two forms:

1. Person

A Person contact represents an individual.

Examples:

  • A client

  • A lawyer

  • A single individual seeking services

2. Company

A Company contact represents an organization or business.

Examples:

  • A business client

  • A corporate entity

  • An organization seeking legal services

Note: In Lawcus, duplicate contacts can be merged by selecting the duplicates and using the Merge option, where one contact is set as the primary record.


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