In Lawcus, efficiently managing your leads is essential for growing your business. This guide will walk you through the process of adding managing leads to your Lawcus system, ensuring you can keep track of vital information about potential clients and matters.
Steps to Add a New Lead
Click on
Leads
on the left and in the list view, click on theNew Lead
button on the top right to create a new lead. Within theIntake Pipeline
view, you can also click on theAdd Lead
button nested under each stage as an alternative to theNew Lead
button. Alternatively, click on the+New
button on the top right bar from any page and selectNew Lead
underLeads
to initiate the process.When you opt for Add Lead button underneath any stage within Intake Pipeline view, the stage will be applied by default.
The
Lead creation form
will appear. Add the Potential Client details:Potential Client: Switch between Person, Company, or Existing Contact.
Basic Details: Add Name (mandatory), Gender, Date of Birth, Email, and Phone for Person. Add Name (mandatory), Email, and Phone for Company. For Existing Contact, select existing contact from the dropdown.
You can add as many emails and phone numbers by clicking on + Add an Email or + Add a Phone. Note that you will have the ability to designate primary email and primary phone number as well.
Other Info: For person, add the following details: Title, Website, Company, Lead Source, Referred By, LEDES Client ID, etc. For Company, add the following details: Website, Lead Source, Referred By, LEDES Client ID, etc.
Addresses: Add the complete address of the Person or Company and note that you can also add multiple addresses here and designate a particular address as Primary Address.
Custom Fields: Use custom fields created by you for better organization and management of leads.
Logo: Add the user image or company logo in the User Image section. Click on the image to upload. You will see the Upload and Delete options when you hover on the image.
Tags: Add applicable tags to the leads for better organization by clicking on the Tags button under Tags section. You can either select from the available dropdown option or type a new tag and click on Enter on your keyboard to save. Before hitting Enter, click on the down arrow to select a color for the background of the tag. Otherwise, default color would be applied.
Client Portal: Click on the Client Portal Settings button to invite contacts to the client portal for seamless collaboration. In the pop-up window, toggle Allow client portal and Allow board view on client portal if required.
Once all these details are added, click on
Continue
to add the Potential Matter Details. In this section you need to add the following information.Matter Details: Add Matter Name (Mandatory), Stage (Mandatory), Open Date, Practice Area, Location, Responsible Attorney, Originating Attorney, etc.
Description: Add the
Matter Description
using the text editor. You can format the text by using the toolbar options or theAI
if required.Related Contacts: Click on
+ Add Related Contact
, and then add theRelation Type
andRelated Contact
by selecting the appropriate value from the Dropdown to add anyone related to the matter. Note that you can select theInvoice Recipient Checkbox
to designate the contact asInvoice Recipient
for the matter and to send all matter invoices to the contact by default. Also note that you can always addNew Relation Type
andNew Related Contact
simply by Typing it and clicking on theEnter
button.Billing Preference:
Add the
Estimated Matter Value
if required.Currency: Decide the currency for the matter.
Custom Fields: If custom fields have been defined for matters, you can select them by clicking the
+ Start Typing to Search
option.Members: Under the
Members, Tags and Settings
section on the right, select team members responsible for or managing the matter by clicking on theAdd Member Button
and from the available options. Their names and pictures will appear in the Members area. For the bigger list, you can always start typing to narrow down results to select the appropriate efficiently.To remove members, use the same Add Member Button and click on 'X' next to the member name to remove the member from the matter. Do not forget to click on Update to save the changes.
Color: Choose a color code for the matter, which will be displayed as a top border on the Matter Card. Click on
Color Dropdown
and select the required color. If you know the Hex codes of colors, you can assign any color you want to the matter. Click on+ Custom
and type the required hexadecimal color code in the#FFFFFF
box. Or, click on thecolor palate
to select a preferred color. Copy the code to replicate it across. For custom color, click onSave and back
to save the color selection.Visibility: Set the visibility of the matter, indicating whether others can see it. Note that by default, all the matters are set as Public Matters which means all members of the organization get access to it. Toggle the
Make Private
option to limit the access to the associated members only.
Finally, click on the
Save
button.
Click on Save Add New button to save this lead and add a new lead. Click on X to cancel the process and close the pop-up window.
When you just add one Address, one phone number, one email; such data will be automatically treated as primary. You cannot delete them. However, there are multiple, except the primary, you will be able to delete the remaining. Just click on X right next to such data.
Steps to Edit a Lead
Go to
Leads
from the left.Hover
on the lead and click on theEdit Icon
or click open the Lead and click on theEdit Icon
next to theLead Name
on the lead details page. Alternatively, you can click on theEdit Lead
option underQuick Actions
within the lead details page.Make the required changes on the
Potential Client page
and click onContinue
.Update the required changes on the
Potential Matter page
and click onSave
.
Steps to Convert Lead to Matter
Go to
Leads
from the left and click open the lead you want to convert to matter.On the top, click on
Convert to matter
right next to theLead Name
. Alternatively, click onConvert to matter
underQuick Actions
.Update the required
Matter Information
and click onContinue
.Update
Client Information
and click on theConvert
button on the top to complete the process.
Lawcus converts the lead entry into a contact entry, creates a new matter entry, adds a matter number, and displays the Matter Details screen.
Steps to Close or Mark a Lead as Not Hired
Go to
Leads
on the left and on the desired lead name to open the details.Click on
Did not hire
button on the top, or selectDid not hire
under Quick Actions.On the
confirmation pop-up
, select theNot hire reason
, add additionalnotes
if required.Click on
Yes
to Complete the process and you can locate the lead underNot Hired Leads
tab of theLeads
page.
Steps to mark multiple leads or bulk mark leads as Not Hired
Go to
Leads
and identify the leads or lead you wish to convert toNot Hired
.Select the
checkbox(s)
before it and selectNot Hired
button on the top.On the
confirmation pop-up
, select theNot hire reason
, add additionalnotes
if required.Click on
Yes
to Complete the process and you can locate the lead underNot Hired Leads
tab of theLeads
page.
Steps to Re-open a lead or convert a Not Hired lead back to Lead
Go to
Leads
on the left and selectNot Hired Leads
on the Top.Click on the desired name to open the details.
Click on
Re-open lead
underQuick Actions
.Click on
Intake
orAll Leads
tabs to access the recently re-opened lead.
Steps to Delete a Lead
Go to
Leads
on the left and select the desired lead from any tab by clicking on it.Click on
Delete Lead
underQuick Actions
.Or,
hover
on the lead list and click on theDelete Icon
.Alternatively, select a lead or multiple leads by selecting the
checkbox(s)
before the lead name and click on the freshly appearedDelete button
.On the confirmation page, click on
Delete
once again to delete the lead(s).
FAQ Section
FAQ1: Is Lead Source a required field when creating a new lead?
Answer: Lawcus does not mandate the Lead Source field when creating a new lead by default.β
FAQ2: Is it possible to use automation to convert a lead to a matter?
Answer: Yes, you can automate lead conversion using workflows. To do this, select the action 'Convert to Matter' while creating a workflow.
FAQ3: What is the Impact of Deleting a Lead on Linked Contact and Matter?
Answer: When you delete a lead, the linked contact and matter are not automatically deleted. However, only the matter will be deleted if the lead is converted into a matter and then deleted. The contact associated with the matter will remain intact.
FAQ4: Can I assign a lead to an existing matter?
Answer: A lead can never be assigned to a matter, it can only be converted to a matter.
FAQ5: How can I attach the opposing party's name to a lead to easily identify a conflict of interest?
Answer: You can add the other party as a related contact on the lead with the actual relation type.
FAQ6: Can I prevent the automatic creation of Google Drive folders for leads or potential matters?
Answer: Currently, we do not offer the functionality to disable the automatic creation of Google Drive folders for leads or matters.