Sometimes, an attorney may have prematurely transformed a lead to a matter due to a false alarm. This premature move may be due to one or varieties of reasons outside your control, such as no response to a forwarded representation letter, leaving an attorney no other choice but to have to convert the matter back to lead.
Note: Only leads converted into matters can be converted back to leads
To convert a matter back to lead:
Navigate to Matters on the left side-bar menu
Open the recently converted matter
Locate the Quick Actions section and tap Convert back to a Lead
Select the destination stage in leads and tap Convert