Tags help organize leads, matters, contacts, and events in line with your firm's standards. They enhance workflow automation by supporting entry/exit rules, logic conditions, and filtering.
How Tags Work in Workflows:
As Triggers: Tags can initiate workflows when leads or matters are created, updated, moved, or closed.
As Actions: Tags can be used to create or update records, send emails, generate invoices, and more.
Steps to Use Tags to Create Workflow Entry Rules
Let’s understand this with the following example: In this sample automation, an email is sent to notify a client when a file has been created for their new matter. The Matter Created
event triggers the workflow, while Matter Tags
are used to define entry rules. To create entry rules using tags, follow these steps:
Go to
Automation
and click on the+ Add Workflow
button under theWorkflow
tab.Enter the
Workflow Name
andWorkflow Description
for your workflow.Select
Matter Created
Trigger type
.In the
Entry
Rules
section, click onAdd Condition
.Select
Matters tags
underField
, setField condition
, and select the desiredValue
. You can use theOR Operator
to select multiple values. Then clickContinue
.Choose
Send Email
as the desired action underSelect action
and click onNext
.Setup
the email action by specifying the teammate and recipient name, email subject, and message. Follow this to understand Send Email Action better. ClickSave
to finalize.
Steps to Add Tags to Matters with Workflow
Let’s understand this with the following example: This sample workflow automatically updates new matters that are moved to a specific pipeline stage by adding relevant tags and additional information. To automate the process of adding tags to matters, follow these steps:
Go to
Automation
on the left and click on+ Add Workflow
under theWorkflow
tab.Enter the
Workflow Name
andWorkflow Description
.Choose
Matter moved to stage
as theTrigger type
andSetup
the desiredPipeline
andStage
. ClickContinue
.Set up the
Update Matter
action and click onNext
.Complete the
Setup
by specifying the updates you want the workflow to apply, such as tags, responsible attorney, and hourly rate. UseMerge Field/Custom Field
to update the values fromTriggers
.Click
Save
to complete the creation process.