Skip to main content

How to Use Tags in Workflow Automation?

Harness the power of tags in workflow automation to streamline processes and improve organization.

Devanshi Kackar avatar
Written by Devanshi Kackar
Updated yesterday

Tags help organize leads, matters, contacts, and events in line with your firm's standards. They enhance workflow automation by supporting entry/exit rules, logic conditions, and filtering.

How Tags Work in Workflows:

  • As Triggers: Tags can initiate workflows when leads or matters are created, updated, moved, or closed.

  • As Actions: Tags can be used to create or update records, send emails, generate invoices, and more.

Steps to Use Tags to Create Workflow Entry Rules

Let’s understand this with the following example: In this sample automation, an email is sent to notify a client when a file has been created for their new matter. The Matter Created event triggers the workflow, while Matter Tags are used to define entry rules. To create entry rules using tags, follow these steps:

  1. Go to Automation and click on the Add Workflow button under the Workflow tab.

  2. Enter the Workflow Name and Workflow Description for your workflow.

  3. Select Matter Created as the Trigger type.

  4. In the Entry Rules section, click on Add Condition.

  5. Select Matters tags under Field, set Field condition, and select the desired Value. You can use the OR Operator to select multiple values. Then click Continue.

  6. Choose Send Email as the desired action under Select action and click on Next.

  7. Setup the email action by specifying the teammate and recipient name, email subject, and message. Follow this to understand Send Email Action better. Click Save to finalize.

Steps to Add Tags to Matters with Workflow

Let’s understand this with the following example: This sample workflow automatically updates new matters that are moved to a specific pipeline stage by adding relevant tags and additional information. To automate the process of adding tags to matters, follow these steps:

  1. Go to Automation on the left and click on + Add Workflow under the Workflow tab.

  2. Enter the Workflow Name and Workflow Description.

  3. Choose Matter moved to stage as the Trigger type and Setup the desired Pipeline and Stage. Click Continue.

  4. Set up the Update Matter action and click on Next.

  5. Complete the Setup by specifying the updates you want the workflow to apply, such as tags, responsible attorney, and hourly rate. Use Merge Field/Custom Field to update the values from Triggers.

  6. Click Save to complete the creation process.

Did this answer your question?