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Troubleshooting HelloSign: The interface never pops up to add the signature blocks.
Troubleshooting HelloSign: The interface never pops up to add the signature blocks.

Fixing HelloSign Integration Issues in Lawcus

Devanshi Kackar avatar
Written by Devanshi Kackar
Updated over a year ago

Please recheck if the email entered is correct or not; this happens if the email is incorrect.

If you're still experiencing problems with the HelloSign interface not popping up in Lawcus to add signature blocks, follow these simple steps to resolve the issue:

  1. Check your browser: Please ensure you're using a supported browser like Google Chrome or Mozilla Firefox, as HelloSign recommends.

  2. Pop-Up Blockers: Adjust your browser's pop-up blocker settings to allow pop-ups from Lawcus.

  3. Clear Cache and Cookies: Clear your browser's cache and cookies to start with a clean slate. Please have a look at the following links for instructions on how to clear the cache in your browser.
    ​Clear Cache in Google Chrome
    ​Clear Cache in Safari

If the issue persists after these steps, don't hesitate to contact Lawcus Support for further assistance.

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