Sometimes, mistakes are made when it comes to billing and payment processing. If you find that your billing process is not set up correctly, you may need to clear and redo some payments and invoices. This help article will guide you through the process of clearing and redoing your billing process in Lawcus.
Steps to Clear and Redo a Billing Process:
First, navigate to the Invoices section of Lawcus from the left side menu.
Locate the invoice(s) you wish to delete and click on the Invoice Number to open it.
Once the invoice is open, check for any payment associated with the invoice at the top of the invoice under the head “All Payments for Invoice.”
If there are payments against the invoice, delete them first by clicking on the “X” icon.
Once you clear payments, click on the “More Actions” button present on the top of the invoice and select “Delete” from the dropdown list to delete the invoice. Note that in case of both payment & invoice deletion, the system will ask for a confirmation command. Please confirm in each case.
After deleting the necessary invoices and payments, you can begin the process of redoing your billing. Create new invoices for the appropriate amounts and send them to your clients.
Please note that it's important to be careful when deleting invoices and payments, as this action cannot be undone.
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