Should you like to change the automatic case number assigned to a matter, you can override it by assigning a desired matter number in case of a requirement.
Manually overriding a Matter Number
To override a matter's number:
Navigate to
Mattersfrom the left side menu,Clickthe desired matter for the number change.Go to
Quick Actionsmenu, then clickEdit Matteror click on theEdit Buttonnext to the matter name.Click
Matter Number Override.
Enter the desired matter number in the
New Matter Numberbox, then click onOverride.
Finally, click on
Updateto add and update the matter. That is all!